Shipping & Warranty Policy

Noise Return and Replacement Policy

 Noise does not offer a Return Policy once the product is delivered and opened by the customer.  

In case a product reflects a technical issue, one can raise a replacement request within 7 days of the order delivery. A fresh replacement will be dispatched to the customer. This will be provided post physical examination of the product and if there is no issue found, same unit will be dispatched. 

If a ticket is raised post 7 days of delivery and within the warranty period, product is replaced with an equivalent condition product, post testing. 

In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered and warranty will continue as per the previous product purchase date.

1. Damaged product arrived/Wrong product received/Accessories Missing

If your order is damaged/wrong/ has accessories missing on delivery, please raise a complaint within 24 business hours from the time of delivery.

You can visit support.go_noise.com or email us at help@nexxbase.com. We will need your order ID and a few images of the product to process the replacement or initiate a refund.

Attention: If the packaging of your order seems to have been tampered with or damaged at the time of delivery, please refuse to take the order. 

Attention regarding wrong product received: If the product is completely different, it will be considered as wrong product. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, color or sound quality.